Return & Refund Policy

Returns at Sorqeth

Our voluntary return policy accepts unopened products within 30 days from the shipment date. Customers are responsible for return shipping costs.

This return window begins when your order is shipped, rather than when it is delivered.

How to Request a Return

Before sending a return, email support@sorqeth.com with:

• Your order number.
• The email address used at checkout.
• The product name and selected pack.
• The quantity you wish to return.
• Confirmation that the product is unopened.

Please obtain the appropriate return instructions and return address before mailing your parcel. Do not assume that the address shown on the original parcel is the correct return address.

Oral-Care Products and Kits

The unopened condition applies to returns under our voluntary policy. Please identify the condition of any seals or packaging when contacting us about pulling oil, sprays, whitening products, cleaning tablets, or night guard kits.

For bundles and kits, identify the items and accessories you intend to return so we can review your request accurately.

Damaged, Incorrect, or Incomplete Orders

If your order arrives with a leaking bottle, damaged product, incorrect item, or missing component, contact support@sorqeth.com with your order number and details of the issue.

Photographs of the affected item, packaging, or label may help us assess the request. These issues are reviewed separately from voluntary returns of unopened products.

Refund Requests

For a refund request or an update on a return, contact support@sorqeth.com with your order number. We will review the request and communicate the applicable next steps and refund outcome.

Your Consumer Rights

This voluntary return policy does not exclude or restrict mandatory rights concerning withdrawal, faulty goods, incorrect goods, refunds, or other remedies under applicable consumer law. Where those rights differ from this policy, the applicable law takes precedence.